Frequently Asked Questions

Shopaholic Pakistan, an established online shopping website since 2010, we always offers quality products to earn customer trust.

No, you can shop though guest checkout without need for an account. However, by signing up, you'll gain exclusive discount codes and other exciting offers!

1. Browse to the website and click on Login
2. Then click on Forgot password
3. Enter your email and click on Reset password

Subscribing to our newsletter is easy, follow these steps.

• Scroll down to bottom of any page of our website
• Enter Your email in the Sign Up to our Newsletter
• Click on Sign Up Button
• Shortly, you'll receive a confirmation email

To opt-out of our WhatsApp group, on the top right of the screen, select three dots and select 'Exit'.

Products with an official warranty are mentioned on the product page. For products without a warranty, we offer our checking warranty for 15 days to ensure your satisfaction.

We source all products from reliable suppliers and importers. Our purchaser and quality control team personally ensure that the products meet our high standards.

If an item is currently out of stock then click 'Ask a question' and enter your details. We will inform you when it's back. You can also request products on WhatsApp, and if we can arrange it, we’ll inform you.

Yes, we have a YouTube channel where you can check out real product demos that we have created ourselves. Visit our channel by searching Shopaholic Pakistan on Youtube.

Yes, our shop is located in Karachi. Customers in Karachi can visit our shop to view products and make purchases directly. For customers outside Karachi, you can conveniently shop online, and will deliver your parcel to your doorstep.

• Shop address: Shop No. B-12, Basement, Amma Tower, Saddar, Karachi.
• Contact No: 021-32222786
• Shop Timing: 12:30 PM to 9:30 PM (Monday to Saturday)

We accept via cash on delivery, bank transfer, and debit or credit cards.

Rest assured, your data is secure with us. We implement multiple layer of security to protect our customers data information.

In case of payment failure, verify your card details. We accept only Pakistani cards due to security reasons. If the issue persists, contact your bank or our customer support.

Yes, for orders over Rs. 20,000, we require a 20% advance payment to secure and process your order efficiently.

You can proceed with the transaction by choosing the two options:

• Bank Transfers: You can pay us 20% of the total amount or make a full amount transfer.
• Debit & Credit Card: We just need to inform you, if you select card payment you will be charged 3.5% of card processing fee.

Your order will be canceled. If we do not receive it within three days.

Yes, we will refund your money if you cancel before dispatch.

Use the category menu or search bar at the top of our website. Find your desire product. Click Add to Cart and proceed to Checkout. Enter delivery details and click on Complete Order.

When you place your order, you will receive a discount code in your parcel for future purchases. For additional coupon, review the product with photos of the item you received, and we'll email you a code for up to Rs. 1,000 off.

Yes, you can cancel or change the order before dispatch. Contact our customer service with your order details. Once dispatched order cannot be canceled or modified..

After completing your order, you'll receive a tracking id. use this tracking id to track your order.

You can initiate the request within 15 days of purchase to ensure your product meets our criteria for return and exchange. Explore further details about our Return & Exchange Policy.

Please contact our customer service immediately. We will arrange for a return and send you the correct product or provide a replacement or refund.

We provide standard delivery with varying times based on location:

• 1-2 working days for Karachi
• 3-4 working days for major cities
• Up to 7 days for remote areas

Currently, we do not deliver internationally, we only deliver in Pakistan.

If your delivery address is incomplete or you prefer self-collection at our courier office, we kindly request an advance payment of Rs. 300. This helps ensure smooth processing and avoids any potential delays in delivery or pickup.

• Note: The Rs. 300 advance payment will be deducted from your order total.

Yes, you can check your parcel before payment in major cities.

• Note: This service may not be available in some cities.

We prefer Trax for deliveries. As a secondary option, we use TCS and Leopard.

• Make sure you have fill and selected all the necessary information to complete your order.
• Check that your email address is correct.
• Verify your mobile number is 11 digits with the code.
• Clear your browser cookies and cache.

After receiving an order, you can provide feedback by reviewing on product. Your reviews help other buyers make purchase decisions. Those who provide reviews with pictures also receive a coupon code.

To discuss bulk purchase options, please get in touch with our customer service team.

Our customer support is available from 1 PM to 9 PM (Monday to Saturday).

For order confirmation and delivery, we only utilize your information. Visit our Privacy Policy for more details.

Yes, you need to login with your account and go to My Account

• Click on Your Address
• then click on Edit
• Update your information and click on Update Address