Help Center

Please use the below form. You can also call customer service on 021-2222786 or 03491806162.

Contact Us

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Our Customer Support available from 1 PM to 9 PM (Monday to Saturday)

Average Response Time: 5 Hours

General Information

What is Shopaholic?

Do I need an account for shopping?

How can I reset my password?

What’s the process to subscribe to your newsletter?

How can I leave your WhatsApp group?

Products

Do your products come with official warranties?

Are your products genuine?

Is there a way to get the product when it's not in stock?

Do you have a YouTube channel?

Where can I view your products? Do you have a physical shop?

Payments

What payment choices are available?

Is my bank or card information secure?

What should I do if my payment fails?

Do you require advance payment for high-value orders?

How can I make the advance payment for my order?

What will happen If I cannot make the advance payment?

Is the advance payment refundable?

Order & Return

How can I place my order?

Can I get a discount code?

Can I cancel or change my order?

How can I track my order?

Can I return or exchange my product?

What should I do if I receive a damaged or wrong product?

Shipping & Delivery

How long does delivery take to my location?

Do you offer international delivery?

What if my delivery address is incomplete or I want to self collection at courier office?

Can I check my parcel before payment on delivery?

Which courier service do you use to send parcel?

Customer Support

I am having trouble placing an order. What should I do?

How can I share my shopping experience feedback?

Can I make a bulk purchase?

What are your customer support hours?

Privacy

How is my data used?

Can I update my personal information on your website?